FAQ
Frequently Asked Questions
Everything you need to know before you order — and after.
📦 Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Delivery within the US takes 7–12 business days. You'll get a tracking number by email as soon as your order ships.
Is shipping really free?
Yes — free tracked shipping on every US order, no minimum, no code needed.
Do you ship internationally?
Right now we ship to the United States only. Join our newsletter and we'll let you know when we expand.
My order has several items. Will they arrive together?
Not always. To get everything to you faster, items may ship separately with their own tracking numbers.
↩️ Returns & the 30-Night Guarantee
What's your return policy?
Try any Calmora product for 30 nights. If it doesn't help you rest better, email us at hello@getcalmora.com with your order number and we'll refund you — no interrogation.
Do I have to send the product back?
For most items, yes — gently used is fine, damaged is not. For hygiene items (mouth tape, earplugs) we refund without a return. Defective or wrong items are replaced or refunded immediately with just a photo.
When will I get my refund?
Within 5–7 business days after we receive your return (or approve your photo). You'll get an email confirmation.
🌙 Products
Are Calmora products medical devices?
No. Our products support relaxation and healthy sleep habits. They are not intended to diagnose, treat, cure, or prevent any condition. If you have a medical condition, are pregnant, or use a pacemaker, check with your doctor before using CalmPulse™ or any electronic device.
How do I use CalmPulse™?
Hold it in your hand 15 minutes before bed, pick a comfortable intensity, and let the gentle micro-current pulses do their thing. Most people notice their mind slowing down within a few minutes. It auto-stops after the session.
When should I wear NightShift™ red glasses?
1–2 hours before bed, whenever you're around screens or bright indoor light. They block the blue and green light that suppresses melatonin, so your body gets the “it's night” signal naturally.
Are the products rechargeable?
Yes — CalmPulse™, DreamEyes™, DreamBand™, GlowCalm™ and AmberGlow™ all charge via USB. A full charge lasts from several nights to several weeks depending on the device.
What's your warranty?
Every Calmora product is covered by a 90-day defect warranty. If anything stops working under normal use, email us and we'll replace it.
🛍️ Orders & Payment
What payment methods do you accept?
All major cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay and PayPal.
Can I modify or cancel my order?
Within 12 hours of placing it — email hello@getcalmora.com ASAP. After that, your order is already being processed and follows our 30-Night Guarantee instead.
Is my payment secure?
Yes. Checkout is handled by Shopify with bank-level encryption. We never see or store your card details.
Still have a question?
We're a small team and we reply to every email within 24 hours, Monday to Saturday.
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